SAP Knowledge Base Article - Preview

3031142 - S/4HANA Service: CATS error during confirmation of service or repairs

Symptom

  • You're completing a Service Confirmation or a Repair Confirmation. Once the document is saved, system returns the error message: CRM_ORDER_MISC 020 "Diagnosis - Errors occurred while trying to create follow-up documents. To view the error messages, see the enclosed log"
  • Transmission log displays the error: "No CATS key could be created for item xxxxxxxxxx / 0000000010 (E CRMSERV_ACC_EXEC 001)"


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Environment

  • SAP S/4HANA 

Product

SAP S/4HANA all versions

Keywords

CATS, S4H_CRM, Service item , KBA , CRM-S4-SRV-SCO , S4CRM: Service Confirmation , CRM-S4-IHR , S4CRM: In-House Repair , Problem

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