SAP Knowledge Base Article - Public

3030552 - [ONB 2.0] Adding CC to Email Templates

Symptom

Add CC to any email template through Explicit Recipient Builder

Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  • Go to Email Services
  • Select any email template and navigate to step 3
  • Under the Recipient > CC > Select Explicit Recipient Builder
  • Add the Name and Email id of the desired user and save the template
  • Send the configured Email Template 
  • Added cc is not included in the sent email

Cause

  • The added user under "Explicit Recipient Builder" is not a part of SF

Resolution

  • At the moment, any user added under "Explicit Recipient Builder" should be a part of SF
  • Only if the user is a part of SF, the email will get triggered 

Keywords

CC, Recipient, Email Services, Active Templates, Explicit Recipient Builder , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding 2011