You have set up the Account Master Data correctly with the E-mail address, but when you check the sales document, a different E-mail was used.
SAP Business ByDesign
Reproducing the Issue
- Go to the Customer Invoicing work center.
- Go to the Invoice Documents view.
- Search for the invoice ID XYZ (XYZ represents the ID of the invoice).
- Edit the Invoice and go to the Output History tab.
- The E-mail of the output document is wrong.
Notice that for the Invoice XYZ (XYZ represents the ID of the invoice). The Bill-To is different and if you click on the address details of Bill-To you can see that system have picked email address based on the Bill-To address.
This is the expected system behavior.
Bill-to, E-mail, Sales Orders, Invoice, Output , KBA , AP-CI-CI , Customer Invoice , How To