SAP Knowledge Base Article - Public

3030492 - You are unable to manage service settings for rejection reasons in Manage Your Solution app due to popup "You are not authorized to use this function"

Symptom

You are unable to configure and assign rejection reason profiles for service transactions. As soon as you open configuration step 104068, a popup with the folowing message is displayed: You are not authorized to use this function.

Environment

SAP S/4HANA Cloud

Reproducing the Issue

  1. Go to Manage Your Solution app
  2. Click on Configure Your Solution
  3. Search for configuration step 104068
  4. Click the Configure button
  5. Message is displayed: You are not authorized to use this function.

Cause

The Business Catalog SAP_CA_BC_IC_LND_S4CRM_SM0_PC (Service Management - Configuration) is not assigned to the user.

Resolution

By default the Business Catalog SAP_CA_BC_IC_LND_PLM_BOM_PC is released with standard role SAP_BR_BPC_EXPERT.

In case you have your own roles, ensure the user have access to the Business Catalog SAP_CA_BC_IC_LND_PLM_BOM_PC or use the standard role SAP_BR_BPC_EXPERT to access the settings.

Keywords

104068, Define Rejection Reasons, 104069, Define Rejection Profiles, 104070, Assign Rejection Profiles, settings for rejection reason, services, service, Rejection reasons for service transactions, You are not authorized to use this function, SAP_CA_BC_IC_LND_PLM_BOM_PC , KBA , CRM-S4-SRV-SVO , S4CRM: Service Order , How To

Product

SAP S/4HANA Cloud all versions