You are unable to configure and assign rejection reason profiles for service transactions. As soon as you open configuration step 104068, a popup with the folowing message is displayed: You are not authorized to use this function.
SAP S/4HANA Cloud
Reproducing the Issue
- Go to Manage Your Solution app
- Click on Configure Your Solution
- Search for configuration step 104068
- Click the Configure button
- Message is displayed: You are not authorized to use this function.
The Business Catalog SAP_CA_BC_IC_LND_S4CRM_SM0_PC (Service Management - Configuration) is not assigned to the user.
By default the Business Catalog SAP_CA_BC_IC_LND_PLM_BOM_PC is released with standard role SAP_BR_BPC_EXPERT.
In case you have your own roles, ensure the user have access to the Business Catalog SAP_CA_BC_IC_LND_PLM_BOM_PC or use the standard role SAP_BR_BPC_EXPERT to access the settings.
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