SAP Knowledge Base Article - Preview

3030436 - How to submit a VAR Service Desk Go-Live Request - SAP ONE Support Launchpad

Symptom

  • Go-Live request for partner Value-Added Reseller (VAR) with a Partner Center of Expertise (PCOE) certification
  • How does a VAR inform SAP that end customers' incident processing will be handled by the partner VAR system?
  • How to block end customers' installations which are supported by VAR partner
  • VAR partner wants to go live with their own incident processing system 
  • How does a VAR block end customers from logging support incidents in Launchpad?
  • VAR partner is responsible for creating support incidents for end customers they support
  • VAR with a PCOE certification wants to submit Go-Live request 


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Environment

Product

SAP Solution Manager all versions

Keywords

VAR value-added reseller , block installation , Partner Center of Expertise PCOE , end customer , installation Supported By partner , SAP Note 1285423 - Go-live with Solution Manager for VAR , KBA , XX-SER-SAPSMP-SUP , Support Applications , How To

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