When configuring the Standard Web Service ManageServiceRequestIn, some specific fields are always returning empty values (e.g Subject).
SAP Cloud for Customer
The Web Service ManageServiceRequestIn has been depreciated and some features might not work anymore, including the Subject field.
At the moment all the new Tickets integrations should configured using Odata Service Request.
Web Service; Ticket Missing Details; , KBA , LOD-CRM-SRP , Service Request Processing , How To