SAP Knowledge Base Article - Public

3029990 - Special characters showing question mark in users' name while using Delta User Sync - Onboarding

Symptom

Character � is showing in name of users in Onboarding.

Environment

SAP SuccessFactors Onboarding  1.0

Cause

Character Encoding is not Unicode (UTF-8) which supports the additional characters.

Resolution

  1. Go to Provisioning >> Manage Scheduled Jobs
  2. Select "Delta Person Export" to Job Type
  3. Click the job to check Character Encoding
  4. If it is incorrect, cancel the job
  5. Edit the job and change Character Encoding to Unicode (UTF-8)
  6. Save the job

Keywords

special character, question mark, name, Character Encoding, Delta User Sync, Delta Person Export , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions