SAP Knowledge Base Article - Public

3028389 - SF Hosted SFTP Server check box is disabled in Report Center

Symptom

User is trying to schedule a Canvas report to SFTP in Report Center but SF Hosted SFTP Server check box is disabled/grayed out

Environment

SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Report Center
  2. Select any Canvas report and click on New Schedule action
  3. In the job configuration Step 3 Destination, select Secure File Transfer Protocol (SFTP) as the Method
  4. Notice that the 'SF Hosted SFTP Server' check box is grayed out even after you enter the Host Address

Cause

'SF Hosted SFTP Server' check box is not applicable when scheduling Canvas reports

Resolution

When scheduling Canvas reports, it is an expected system behavior that the 'SF Hosted SFTP Server' check box is grayed because you have to manually enter the host address (i.e. sftp4.successfactors.com). This is the same when configuring SFTP in Report Distributor.

'SF Hosted SFTP Server' check box is only applicable when scheduling Table reports. When this is enabled, it will automatically populate the Host Address with the datacenter's SF host address, which will show as 'sf-hosted-sftp'. The same behavior has been adopted from when we were still scheduling Table/ad hoc reports in Provisioning.

See Also

Scheduling Reports in Report Center

2193439 - Report Job Schedule from Provisioning - Reporting and Analytics. Ad Hoc / Report - Table

2276603 - How to Schedule and Use the Report Distributor in SuccessFactors

2536595 - Report Center - User Assistance Documentation link

2464604 - How to schedule an Ad Hoc / Table report – Report Center

2574590 - How to schedule encrypted reports - Report Center

3028348 - Error when scheduling reports in Report Center

Keywords

schedule Canvas report to SFTP, schedule Table report to SFTP, cannot activate SF Hosted SFTP Server, unable to use SF Hosted SFTP Server , KBA , LOD-SF-ANA-RCT-ACT , Actions in Report Centre , Problem

Product

SAP SuccessFactors HXM Suite all versions