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3028358 - Accessing AS Java via Chrome in Mac Big Sur/MacBook results in 500 Internal Server Error

Symptom

Using latest Chrome (such as 88) in Mac Big Sur/MacBook(os version is: 11 onwards) to access AS Java such as /nwa, it show 500 Internal Server Error as following:

500_error_chrome_mac_big_sur.png

If check usr/sap/<SID>/<xx>/j2ee/cluster/server<x>/log/defaultTrace.*.trc, following error can be found:
------------------------
500 Internal Server Error is returned for HTTP request [http://<FQDN+PORT>/webdynpro/resources/sap.com/tc~lm~itsam~ui~mainframe~wd/FloorPlanApp]:
component [dispatcher],
web module [webdynpro/resources/sap.com/tc~lm~itsam~ui~mainframe~wd],
application [sap.com/tc~lm~itsam~ui~mainframe~wd],
DC name [com.sap.tc.useragent.interface],
CSN component[BC-WD-UR],
problem categorization [],
internal categorization [-727876496].

[EXCEPTION]
com.sap.tc.useragent.UserAgentServiceException: Syntax Error in number '88.0.4324.182' of User-Agent Number Element ID 'osVersion'.
at com.sap.tc.useragent.ElementTypeNumber.createElement(ElementTypeNumber.java:34)
at com.sap.tc.useragent.UserAgentElement.createElement(UserAgentElement.java:34)
at com.sap.tc.useragent.UserAgentElement.copy(UserAgentElement.java:71)
at com.sap.tc.useragent.UserAgentTemplate.instantiate(UserAgentTemplate.java:45)
at com.sap.tc.useragent.detection.RegExpDetector.detectUserAgent(RegExpDetector.java:33)
at com.sap.tc.useragent.detection.UserAgentDetector.detectUserAgent(UserAgentDetector.java:36)
at com.sap.tc.useragent.detection.UserAgentDetector.detectUserAgent(UserAgentDetector.java:36)
at com.sap.tc.useragent.service.UserAgentLookup.detectUserAgent(UserAgentLookup.java:51)
at com.sap.tc.useragent.service.UserAgentCache.detectUserAgent(UserAgentCache.java:40)
at com.sap.tc.ls.useragent.LSBrowserDetection.getFeatures(LSBrowserDetection.java:60)
at com.sap.tc.ls.useragent.LSBrowserDetection.getLSDevice(LSBrowserDetection.java:343)
at com.sap.tc.ls.useragent.LSBrowserDetection.getLSDevice(LSBrowserDetection.java:327)
......
---------------------------------


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Environment

  • SAP NetWeaver Java

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

com.sap.tc.useragent.interface, User-Agent Number Element ID, osVersion, com.sap.tc.useragent.UserAgentServiceException, Syntax Error, UserAgentDetector.detectUserAgent, Mac Big Sur, MacBook, mac book, mac pc, mac os , KBA , BC-WD-JAV , WebDynpro Java , BC-WD-UR , Unified Rendering , EP-PIN-NAV , Navigation , BC-JAS-WEB , Web Container, HTTP, JavaMail, Servlets , Problem

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