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3027224 - Connection Timeout causing SAP Data Warehouse Cloud unresponsiveness

Symptom

SAP Data Warehouse Cloud is impacted by an intermittent connection issue, causing unresponsiveness such as:

  • Failing jobs
  • Instability
  • Save failovers or long running saves

Error examples:

  • "It looks like there was an error while reading from the back end." 

reading back end.jpg

  • "Storage data couldn't be loaded." "monitorHaasCannotCollectResources" "Connect failed (connect timeout expired), Code: -10709, SQL State:"

storage could not be loaded.png

  • "Failed to load database users" "spaceNotFound" "Space does not exist on CustomerHana."

db users do not exist.png

 

In case you require further information about outages, you can check 2882762 - Outage Information for SAP Data Warehouse Cloud or create a SAP Support Incident.


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Environment

 SAP Data Warehouse Cloud

Product

SAP Data Warehouse Cloud all versions

Keywords

Connect failed, connect timeout expired, code, -10709, SQL State   , KBA , DWC-ADM , Administration , Problem

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