SAP Knowledge Base Article - Public

3026709 - Unable to open stories because of missing access to specific planning models in SAP Analytics Cloud (SAC) after SAC 2021 Q1 upgrade

Symptom

  • Unable to open stories because of missing access to specific planning models in SAP Analytics Cloud (SAC) after SAC 2021 Q1 upgrade
  • The following error message could be observed:
    • For existing story: "Sorry, we couldn't access the data source. Please contact your Administrator."
    • For new story: "Unable to load the model <model name>: Please contact your administrator."
    • Error message ""Can't read the view :  <...> " can be found in GetResponse call to backend HANA of SAC tenant

Environment

  • SAP Analytics Cloud (Enterprise) 2021.2.8

Reproducing the Issue

  1. Log on to SAC tenant.
  2. Open existing stories (or created new story) based on affected models.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, access, model, data source, missing, load , KBA , LOD-ANA-DES , Model, Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0