3026222 - Best Practices for C4C Integrations Incidents

Here we will share with you the best approach to open an Incident for the following SAP Components related to C4C Integrations.

• LOD-CRM-INT-ERP - SAP Cloud for Customer integrated with SAP ERP
• LOD-CRM-INT-S4H - SAP Cloud for Customer integrated with SAP S/4
• LOD-CRM-INT-CRM - SAP Cloud for Customer integrated with SAP CRM
• LOD-CRM-INT-EC -   SAP Cloud for Customer integrated with SAP EC
• LOD-CRM-INT-CPQ - SAP Cloud for Customer integrated with CPQ
• CEC-SAL-CPQ- SAP Cloud for Customer integrated with CPQ (Issue raised at CQP system)
• LOD-CRM-IND-UTL - SAP Cloud for Customer integrated with ISU (Utilities)
• LOD-CRM-SRP -       SAP Cloud for Customer integrated with FSM 
• LOD-CRM-SRP -       SAP Cloud for Customer integrated with Social Media Integration - Facebook, Twitter, Youtube, SMS
• LOD-CRM-INT-YMT - SAP Cloud for Customer integrated with SAP Hybris Marketing
• CEC-MKT-INT-CSL  - SAP Cloud for Customer integrated with SAP Hybris Marketing Cloud
• CEC-MKT-DM-IC     - SAP Cloud for Customer integrated with SAP Hybris Marketing Cloud (Interaction Contact)
• AP-RC-ANA            - SAP Cloud for Customer integrated with BW or SAC
• LOD-CRM-INT-API  - SAP Cloud for Customer integrated with Third Party via Odata

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Please, take into consideration the aforementioned lanscapes to raise the incident in the correct component.

SAP Cloud for Customer integration with SAP ERP all versions ; SAP Cloud for Customer integration with SAP Marketing all versions ; SAP Cloud for Customer integration with SAP S/4HANA all versions ; SAP Hybris Cloud for Customer integration with SAP CRM all versions

c4c integration;payload;marketing cloud;cpq;s4h integration , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-CPQ , Integration of C4C with CPQ , LOD-CRM-INT-CRM , Integration of C4C with CRM , LOD-CRM-INT-EC , Integration of C4C with Employee Central , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , LOD-CRM-INT-YMT , Integration of C4C with Marketing , CEC-MKT-DM-IC , Interaction Contact , CEC-MKT-INT-CSL , SAP Marketing Integration with Cloud Sales , LOD-CRM-INT-API , OData API (C4C Only) , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , CEC-SAL-CPQ , Sales Cloud CPQ , LOD-CRM-IND-UTL , Utilities , LOD-CRM-SRP , Service Request Processing , How To