SAP Knowledge Base Article - Public

3026152 - [ONB 2.0] Additional Data Collection Step is not triggered

Symptom

Additional Data Collection Step is not getting triggered for the candidate after completion of Personal Data Collection

Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  • Login as the External Candidate
  • Complete the Personal Data Collection Step 
  • Additional Data Collection Tile is not triggered

Cause

Rehire Check is not successful in the BPE Process

Resolution

  • Go to BPE: Monitor Process, you can see that the candidates second rehire check in the BPE is incomplete and the dataCollection.Onboarding2PersonalDataCollection Process is unfinished as second rehire check is unsuccessful
  • Configure the missing dynamic group responsible to carry out this process in BPE, "SAP_ONB2_RehireCoordinator" should be present in Manage Onboarding 2.0 Dynamic Groups
  • After adding the Dynamic group, restart the task from BPE: Manage User Tasks or restart the onboarding process for the candidate

See Also

https://help.sap.com/viewer/c94ed5fcb5fe4e0281f396556743812c/2011/en-US/f60b43064ebe4c1ea87eb5909c4ba174.html?q=rehire%20dynamic%20group

Keywords

Additional Data Collection, Rehire Check, BPE Tasks , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding 2011