SAP Knowledge Base Article - Public

3025946 - Interview Central - Candidate does not show in Interview Central when scheduled for 2nd Interview - Recruiting Management

Symptom

When scheduling a 2nd interview for a candidate, the candidate is not visible in Interview Central. 

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Prerequisites: 

  • The first and second interviews are not being cancelled and/or rescheduled
  • The interviews are booked on behalf of the candidate

Replication steps:

  1. Move candidate to Interview status 1
  2. Schedule an Interview with Interviewer 1 and Interviewer 2
  3. Candidate is visible in Interview Central for Interviewer 1 and Interviewer 2
  4. Move the candidate to interview status 2
  5. Schedule an interview with Interviewer 1 and Interviewer 2
  6. Interviewer 1 and Interviewer 2 cannot see the candidate in Interview Central for the second interview, only for the first one

OR

  1. Move candidate to Interview status 1
  2. Schedule an Interview with Interviewer 1 and Interviewer 2
  3. Candidate is visible in Interview Central for Interviewer 1 and Interviewer 2
  4. Move the candidate to interview status 2
  5. Schedule an interview with Interviewer 3 and Interviewer 4
  6. Interviewer 1 and Interviewer 2 cannot see the candidate in Interview Central anymore 

Cause

The cause is still under investigation.

Resolution

The issue is currently being investigated by our Engineering Team. Please monitor this KBA for further updates. 

As a workaround, rescheduling the second interview seems to help and the candidate is visible in Interview Central. 

Keywords

Interview Central, Candidate, Interview, Reschedule Interview, Interview Panel , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Recruiting all versions