Changing the Sales Unit of Leads replicated into C4C from another integrated system such as SAP Marketing, will not trigger automatic redetermination of the Sales Organization by the C4C system.
SAP Cloud for Customer
Reproducing the Issue
- Go to the Sales work centre.
- Go to the Leads view.
- Open a lead which was replicated from another system, for example SAP Marketing (incoming replication).
- Change the Sales Unit.
RESULT: No redetermination of the Sales Organization occurs. However, when you perform the same steps for a lead created in C4C itself, the redetermination gets triggered.
Automatic party (re)determination does not occur for objects which arrive with those parties set by another system. The same is true for other objects in the system.
The system does not perform a redetermination in this case.
Party determination , KBA , LOD-CRM-LM , Lead Management , How To