SAP Knowledge Base Article - Public

3025679 - No email notification with "Notify me of refresh failures by email" turning on when the specific error “Previous refresh in progress. Please increase the refresh interval” occurs

Symptom

  • No email notification with "Notify me of refresh failures by email" turning on when the specific error “Previous refresh in progress. Please increase the refresh interval” occurs for recurring import models.
  • The setting "Notify me of refresh errors by email" works for all other errors except for this specific error.

Environment

SAP Analytics Cloud 2020.21.14

Reproducing the Issue

  1. Logon SAC.
  2. Open a model.
  3. Go to Data Management.
  4. Noticed an import job failed with “Previous refresh in progress. Please increase the refresh interval”.
  5. Didn't get email notification although the "Notify me of refresh failures by email" is turning on. 

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.

Keywords

schedule import model notification email receive failed enable option , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0