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3025619 - Trend graph on scorecard is not refreshing - Data Insight

Symptom

  • When viewing the scorecard trend graph it can be seen that it is not being refreshed
  • Scorecard trend graph shows it was last updated at a date in the past
  • The Calculate Scorecard utility shows as failed in CMC for all current scheduled runs
  • Calculate Scorecard log shows:
    [E] 2021-02-17 14:07:24.507 [ScoreCalculator][main] The user account has been disabled. (FWB 00012)
    [E] 2021-02-17 14:07:24.508 [ScoreCalculator][main] com.crystaldecisions.sdk.exception.SDKServerException: The user account has been disabled. (FWB 00012)
    cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
    detail:The user account has been disabled. (FWB 00012)
    The server supplied the following details: OCA_Abuse exception 10500 at [boolAggregator.cpp : 238] 46326 {}
    ...This user is disabled
  • The Scheduling Service log shows errors like:
    [E] 2021-02-08 06:00:59.643 [SchedulingService][Thread-5] Output>Extracting arguments from /opt/sap/InformationSteward/MM/bin/../config/MM.properties.
    [E] 2021-02-08 06:01:01.084 [SchedulingService][Thread-5] Output>The user account has been disabled. (FWB 00012)
    [E] 2021-02-08 06:01:01.088 [SchedulingService][Thread-5] Output>com.crystaldecisions.sdk.exception.SDKServerException: The user account has been disabled. (FWB 00012)
    [E] 2021-02-08 06:01:01.088 [SchedulingService][Thread-5] Output>cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
    [E] 2021-02-08 06:01:01.089 [SchedulingService][Thread-5] Output>detail:The user account has been disabled. (FWB 00012)
    [E] 2021-02-08 06:01:01.089 [SchedulingService][Thread-5] Output>The server supplied the following details: OCA_Abuse exception 10500 at [boolAggregator.cpp : 238]  46326 {}
    [E] 2021-02-08 06:01:01.090 [SchedulingService][Thread-5] Output>        ...This user is disabled


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Environment

SAP Information Steward - Data Insight

Product

SAP Information Steward 4.2

Keywords

IS, DI, scorecard calculator, score card, updating , KBA , EIM-IS-DI , Information Steward - Data Insight , Problem

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