- The customer has an SAP CRM and SAP Contact Center integration
- Agent is unable to retrieve call from original caller after performing a conference calls and making a blind call transfer
- When checking the ICI trace logs, the following message is captured
"message number 027: Function is not supported with current phone call status"
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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