- Unable to reassign offer approval from the system user to an active user
- Offer approval is stuck with system user and the approver has no option to cancel or approve it
SAP SuccessFactors Recruiting Management
Offer approval form will be routed to the system user (v4admin) in the following scenarios. Frequency of this issue happening will be very low.
- Approver became inactive
- Approver did not have login permissions or login permissions were removed at some point
A possible workaround would be creating a brand new Job Requisition and having the candidate "re-applying" to it, so we can have a new offer approval sent to an active approver.
Note: Due to the corrupt data, we cannot change the offer approver from back-end.
We will be adding some guardrails to avoid this issue. Some of those scenarios are complex and will be discussed with Product management.
Please follow up this KBA in order to have further updates on the progress by clicking on the star.
KB article 2698630 - Terminated users with pending Job Requisitions or Offer Approvals
RCM-92922, PMU-11680, unable to approve offer, offer stuck with system user, offer approval, reassign, inactive user, login permission, terminated user , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Known Error