SAP Knowledge Base Article - Public

3025114 - Error in [[LoginURL]] Token used in email template "(ONB) External User Welcome Message Template" - Onboarding 2.0

Symptom

The token [[LoginURL]] used in External Onboarding Welcome Message is redirecting the external users to the SF login page but it is converting the "@" in the username to "%40".

Environment

SAP Successfactors Onboarding 2.0

Reproducing the Issue

  1. Initiate Onboarding for a new candidate;
  2. Complete the new hire data review step;
  3. Your new hire will receive an email message to login in Successfactors; While opening the link, his login will contain the symbol "%40" instead of "@".

Cause

This is currently a known product defect.

Resolution

Platform engineering team is working on the permanent fix for this issue (PLU-3911). The team is targetting a patch for this problem on March 2nd (Subject to be changed);

The workaround for this problem is to manually replace "%40" with "@".

Keywords

%40, @, welcome, message, email, login, successfactors, onboarding , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding 2011