SAP Knowledge Base Article - Public

3025023 - An SAP SuccessFactors Issue Cannot be Reproduced

Symptom

The issue reported in an SAP SuccessFactors module cannot be recreated by product support.

Environment

  • SAP SuccessFactors HXM Suite
  • All Supported Modules

Reproducing the Issue

  1. Log into the instance
  2. Follow the steps provided by the customer.
  3. The error/behavior reported is not exhibited, therefore support is not able to replicate the reported issue.

Cause

Possible causes include server performance, browser type/version, platform compatibility, supportability, server time, screen resolution, etc..

Resolution

  • The reported issue cannot be replicated by support. As a result, it will not be possible to find the root cause of the problem, thus the case is set for closure. 
  • In case the error/behavior is exhibited again, a new support case must be created with new examples & screen shots, steps to reproduce the issue, and timestamp

See Also

  • KB article 2354817 - How to Find SuccessFactors Product Version, Server, Timestamp and Release Details
  • KB article 2155240 - Assessing Incident Priority for SAP SuccessFactors

Keywords

sf, success factors, unable, can't, cannot replicate, replication, reproduce, can't recreate , KBA , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HXM Suite all versions