SAP Knowledge Base Article - Public

3024698 - Error on Mass Print/Save Candidate's Additional Attachments - Recruiting Management

Symptom

Error when performing Mass Print and Save on Candidate Application

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. On the job requisition, select the candidate application with attachments
2. Click Action
3. Click Print or Save
4. Click Print/Download
5. Error message "The following files could not be processed due to errors. You can download these files from the applicant profile" appears

Cause

The challenge here is that there are so many PDF generators (sources) available, that not all PDF tools will be able to read and merge them into one PDF (mass Print or Save).
That is why the system displays the files that got failed during the merge process.

Currently this is a system limitation.

Resolution

Proposed workaround:
1. Try opening any of these PDF files in Chrome browser
2. Click on the Print button, and save as PDF
3. Now, try uploading the newly saved PDF files as resume or cover letter for the candidate
4. Test Print or Save functionality
4. You should be able to download the merged PDF document with no issues

See Also

2872705 - Mass Print/Download Candidate's Addition - Recruiting Management

Keywords

Mass Print, Mass Save, Candidate attachments , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Recruiting all versions