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3024312 - Error: "Account information not recognized: Could not reach CMS 'Server_Name:6400'. The CMS on machine 'Server_Name' was stopped due to a critical error. (FWM 20031)" when logging into CMC

Symptom

  • Error "Account information not recognized: Could not reach CMS 'Server_Name:6400'. The CMS on machine 'Server_Name' was stopped due to a critical error. (FWM 20031)" when logging into BI Launchpad or Central Management Console (CMC)
  • Below error messages are seen in event viewer or Var/log/messages:

    35101 The root server reported an error Initialization Failure. (Reason: SAP BusinessObjects BI platform CMS: Unable to connect to the CMS system database ""BIP"". Reason: Database access error. Reason [SAP AG][LIBODBCHDB SO][HDBODBC] General error;288 cannot use duplicate table name: CCFRONTIER: line 1 col 18 (at pos 17)


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x
  • All Supported Operating Systems
  • SAP HANA DB

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

SAP HANA, License Expire, CMS, Stopped, Linux, Windows, Database Access, BI launchpad, Users login, URL , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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