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3024132 - CMS does not start after upgrade , DSN entries are empty

Symptom

After upgrade, the SIA and CMS server do not start, following error is present in the logs:

The root server reported an error Initialization Failure.
(Reason: SAP BusinessObjects BI platform CMS: Unable to connect to the CMS system database "BI4_CMS_DSN".
Reason: [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specifiedSAP BusinessObjects BI platform CMS:
Unable to connect to the CMS system database "BI4_CMS_DSN".
Reason: [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified CDatabase::Open failure. ).



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Environment

  • SAP Crystal server 2016/2020
  • SAP Business Intelligence Platform 4.2, 4.3
  • Windows
  • Default SQL Anywhere 17 DB used as CMS DB.

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3 ; SAP Crystal Server 2016 ; SAP Crystal Server 2020

Keywords

FWM 20031, DSN, ODBC, empty , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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