SAP Knowledge Base Article - Public

3023687 - [ONB 2.0] How to perform Inactive User Purge

Symptom

Users with details such as National-Id, Position, etc related information can be removed/edited/reassigned to another user/position from the new hire data page to prevent any issues with the new EC record. Inactive User Purge can be attempted only with an admin account with all required permissions granted.

Environment

SAP SuccessFactors Onboarding 2.0

Cause

System will throw an error if users with the unique ids have been entered twice and will prevent the onboarding of that user. To avoid such conflicts we can purge the data of the existing record in the system. 

Resolution

Steps to perform the Inactive User Purge:

  • Choose a user (preferably admin) who has all the permissions required to trigger and approve the inactive user purge
  • Please follow this KBA to ensure that the user also has LMS related permissions : 2179378 - Purge Request fails automatically - SAP ONE Support Launchpad
  • Ensure the user also has a valid email-id associated. Most admin users do not have a email-address present. If not, add contact information in the Employee Profile and trigger the HRIS-Sync Job
  • Ensure the onboarding process of the user for whom the purge is attempted is in cancelled state
  • Access Data Retention Management as Admin User from Admin Center
  • Create a new purge request and select “Purge Inactive User” from the drop down. Select “Upload a list of users (by User ID or Assignment ID)”
  • Download the sample example file. Add an entry for the user-id to be purged

  • Upload the sample file to the purge request
  • Unselect all the checkboxes under the section “Exclude users that meet the following criteria”
  • Add an approver and launch the purge request
  • Access Purge Request Monitor to approve the purge
  • The purge result can be viewed under Approved Requests tab
  • View the # of successful records purged. Download the report to view the records that have been purged. Sample Report:


Keywords

Inactive User Purge, Data Purge, Onboarding Purge , KBA , LOD-SF-OBX-OCL , Onboardee Creation and Lifecylce , Problem

Product

SAP SuccessFactors Onboarding 2011