SAP Knowledge Base Article - Public

3023668 - [ONB 2.0]Docusign Email Trigger Notifications

Symptom

As a part of signature tasks, the notification for initiating the signature and also notification post completing of signature gets triggered from SF for E-sign options. In case of Docusign, the notifications similar gets triggered from Docusign account. 

Environment

SAP SuccessFactors Onboarding 2.0

Cause

Here the requirement is to enable the standard triggers of SF for signature tasks as mentioned below needs to be triggered though docusign is enabled, thus we can add the corporate representatives in those mail triggers.
Currently these standard mails are not triggering since docusign is enabled. 

(ONB) Document Signature Declined Message To Participants Template
(ONB) Document Signature task completion Template
(ONB) Document Signature task creation Template
(ONB) Documents signed by New Hire Template

Resolution

This would need an Enhancement. There is a value in considering the triggers after document signature for the standard templates when using Docusign. Might be considered in the future roadmap. 

Keywords

Email Triggers for Docusign, Email Template, Docisugn , KBA , LOD-SF-OBX-EML , Notifications , Product Enhancement

Product

SAP SuccessFactors Onboarding 2011