When trying to transfer a Sales Order to the external system, you notice that the "Transfer" button is greyed out.
SAP Cloud for Customer
Reproducing the Issue
- Go to Sales workcenter, Sales Order view.
- Open Sales Order XYZ, click on the "Actions" button.
- See that the "Transfer" button is greyed out.
The customer that is being used in the Sales Order is a Prospect.
Prospects are blocked for external follow-up documents. Only Accounts are allowed.
Sales Order; Account; Prospect; Transfer; Greyed Out; , KBA , LOD-LE-CQP-CO , Lean Sales Orders , LOD-CRM-ACC , Account , How To