SAP Knowledge Base Article - Public

3022632 - The performance on mobile is bad than on Desktop / laptop browser when opening story in SAP Analytics Cloud (SAC)

Symptom

  • The performance on mobile is bad than on Desktop / laptop when opening story in SAP Analytics Cloud (SAC) 
  • It takes two or three times longer to loading the story on mobile

Environment

  • SAP Analytics Cloud (Enterprise) 2021.x.x

Reproducing the Issue

  1. View the story on incognito mode (make sure no cache). Notice time for the story to load
  2. View same story on mobile
    Note it take longer time to load the story. It takes 2 to 3 times compare with viewing in Desktop / laptop.

Cause

The performance of iPad is hardly compare with Desktop / Laptop Browser as it has more hard resource to render the content as the SAC Mobile app is designed such a way to render SAC contents including heavy weight visualizations like Geo, timeseries, tables, etc in a 2GB RAM device environment. If you use the iPad Pro with 3GB+ device will have better performance.

Resolution

SAC Mobile App also has cache. First time you open the story, it will take longer time as it has to get everything from the server and your live system. Once the story is opened once, when you reopen the story, it will be faster.

If you choose auto refresh off setting in the device setting, then when you reopen the story, you will see the previous snapshot of the story until you explicitly refresh the story. This option will be the fastest if your data is not updated frequently.

You can also check the design of  the story if there is way to do to improve the performance by showing less widgets in a page and reduce the size of the story, etc.

You can refer to below KBA for more information on how to improve performance on mobile as much as possible.
2699872 - How to improve performance in the SAP Analytics Cloud (SAC) mobile app for iOS

See Also

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Keywords

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Product

SAP Analytics Cloud 1.0