SAP Knowledge Base Article - Public

3022491 - Candidate not visible in Interview Schedulling - Recruiting Management

Symptom

Other operator is unable to see the candidate in Interview Scheduling.

Number of Not Started candidate count is mismatching the actual candidate in the interview status in Job Requisition.

Some candidates are not visible in in Interview Scheduling.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Login as recruiter

2. Go to Recruiting > Interview Scheduling

3. Check Not started candidate in the Job Req ID XX. 

4. Login as another operator (e.g. Second Recruiter or Coordinator)

5. Go to Recruiting > Interview Scheduling

6. Check Not started candidate in the Job Req ID XX. No candidate is visible


Cause

Other operator has no interviewAssessment permission in other status

Resolution

The interview scheduling feature mainly depends on the all interview statuses. This pre-requisite step for any operator role to schedule the interviews in Interview scheduling. 

You need to adjust the feature permission that the role has permission to interviewAssessment  in all interview statuses in the pipeline.

For Example, the pipeline has 3 interview statuses: Phone Interview, Panel Interview and Hiring Manager Interview. The expectation is that operator who is supposed to setup an interview has permission to all of this status.

Here is sample configuration:

The configuration can be updated via Manage Templates > Job Requisition. 

Keywords

recruiting admin, hiring manager, organizer , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Recruiting all versions