SAP Knowledge Base Article - Public

3022046 - Error occurs randomly when opening a story contains comments in SAP Analytics Cloud

Symptom

  • Error occurs randomly when opening a story contains comments in SAP Analytics Cloud.
  • The error message may like below:
    Comments were not loaded. Try again. If this issue persists, then contact SAP Support.
    Correlation ID: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx
  • In System -> Monitor -> Trace, it is observed with the same Correlation ID, it records error as:
    Component: sap.fpa.services.commenting.commentManager
    Message: Internal Server Error

Environment

  • SAP Analytics Cloud (Enterprise) 2021.21

Reproducing the Issue

  1. Log on to SAP Analytics Cloud.
  2. Open a story which has comments.
  3. Notice sometimes the error occurs as Symptom.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-DES , Model, Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0