Symptom
- Requisition closed emails are inconsistently getting sent when a candidate is getting hired from MPH.
- When a candidate is manually moved to hired, all other active candidates are automatically moved to Requisition Filled and they DO receive the email configured for this successfully.
- However, when a candidate is hired via manage pending hires, all other active candidates are automatically moved to Requisition Filled and they DO NOT receive the email.
Environment
- SAP SuccessFactors Recruiting
- SAP SuccessFactors Employee Central
Reproducing the Issue
- Hire a candidate via Manage Pending Hires for a requisition
- See all other candidates on the requisition are moved to the requisition filled/closed status
- None of these candidates receives the email that is configured for this status
Resolution
Engineering Team is currently investigating this issue.
Keywords
manage pending recruits, email not received, requisition closed , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem
Product
SAP SuccessFactors Recruiting all versions