SAP Knowledge Base Article - Public

3022006 - Requisition Closed Status Email Not Working Properly - Recruiting Management

Symptom

  • Requisition closed emails are inconsistently getting sent when a candidate is getting hired from MPH.
  • When a candidate is manually moved to hired, all other active candidates are automatically moved to Requisition Filled and they DO receive the email configured for this successfully.
  • However, when a candidate is hired via manage pending hires, all other active candidates are automatically moved to Requisition Filled and they DO NOT receive the email.

Environment

  • SAP SuccessFactors Recruiting
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Hire a candidate via Manage Pending Hires for a requisition
  2. See all other candidates on the requisition are moved to the requisition filled/closed status
  3. None of these candidates receives the email that is configured for this status

Resolution

Engineering Team is currently investigating this issue. 

Keywords

manage pending recruits, email not received, requisition closed , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions