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3020992 - After changing SMTP server to a new one which has SSL enabled, some of the existed recurring schedule jobs will fail to run

Symptom

  • After changing SMTP server from an old one which has non SSL enabled to a new one which has SSL enabled, some of the existed recurring schedule jobs will fail to run.
  • The error message in Failed instance can be seen as:
    server error. [Error initializing SMTP server. Return code: [Error sending TCP.]. Cause: [<smtp server>].]: [CrystalEnterprise.Smtp]
  • If checking the recurring instance object by Query builder, in SI_ScheduleInfo -> SI_Destinations -> SI_DEST_SCHEDULEOPTIONS -> SI_Enable_SSL=False is seen for the failed one. While for working recurring instance, it didn't have such SI_Enable_SSL properties.


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Environment

SAP BusinessObjects Business Intelligence Platform 4.2

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

SI_ENABLE_SSL, smtp, ssl, tls, secure, Email, e-mail, mail, SMTP, POP3, webi, crystal reports, BOE, BI , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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