SAP Knowledge Base Article - Preview

3020916 - ERROR: This site can't be reached - origin.softwaredownloads.sap.com unexpectedly closed the connection. - SAP ONE Support Launchpad

Symptom

  • ERROR: This site can't be reached
  • ERROR: origin.softwaredownloads.sap.com unexpectedly closed the connection.
  • Cannot download software from portal
  • Repeated Login Prompts in Launchpad for https://origin.softwaredownloads.sap.com/
  • Manual download in Software Downloads results in error
  • Select download package link and receive error
    software-download-error.jpg


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Environment

Keywords

origin.softwaredownloads.sap, authentication, User Cannot be Authenticated, Launchpad, Software Donwloads , download basket , info links , authorization errors , logging in , repeated login prompts , direkter download nicht erlaubt; download nicht möglicher, Fehlermeldung nicht erlaubt; Error: Direct download not allowed , Error: The Download Object X is not visible for User X. Unable to access Related Info links for software package , Authorization errors for download package when selecting links for Info, Content Info, SAP Notes & Side Effects , ERROR: A download error has occurred ,  , KBA , XX-SER-SAPSMP-SWC , SAP Support Portal - Software Distribution Center , XX-SER-SAPSMP-SDM , SAP Support Portal - SAP Download Manager , Problem

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