SAP Knowledge Base Article - Public

3020899 - Users was not converted by conversion job - Onboarding 2.0

Symptom

You have completed the hiring process for one of your candidates and at his start date, his user was not converted from External to Internal user.

Environment

SAP Sucessfactors Onboarding 2.0

Reproducing the Issue

  1. Complete Onboarding for a candidate;
  2. Complete the Hiring in Manage Pending Hires;
  3. Wait for the start date;
  4. User was not converted from external to internal.

Cause

The process status in manage data is set as closed. Only open processes are taken by the ConvertExternalUserOnStartDateJob job.

Resolution

  1. Go to Manage Data > Process;
  2. Change the process from closed to Open again;
  3. Execute (or wait for the next execution) of ConvertExternalUserOnStartDateJob;
  4. Your user will be converted.

Keywords

external, internal, conversion, issue, job, onboarding, 2.0, ConvertExternalUserOnStartDateJob, process, closed, open , KBA , LOD-SF-OBX , Onboarding 2.0 , LOD-SF-OBX-JOB , Conversion External User to Internal User , Problem

Product

SAP SuccessFactors Onboarding all versions