SAP Knowledge Base Article - Public

3020792 - Deconversion Job is removing the email data for candidates and external candidates are not able to login or reset their passwords - Recruiting


  • Deconverted candidate profiles (from internal candidate profile to external candidate profile) are now missing their email information (both primary email address and contact email address).
  • Due the the email issue, candidates are unable to have their passwords reset and log to their recently deconverted external candidate profiles. (Please understand there is similar issue going on when candidates try to create accounts on systems that use One Time Password authentication. You may find more information on this other defect in this article).


SAP SuccessFactors Recruiting Management - All versions

Reproducing the Issue

  • After having an internal candidate profile converted back to external, check said external candidate profile and notice is has no email address tied to them.
  • The same external candidate profiles will not be able to either have their passwords reset or to log into their systems using existing passwords.


This is a system know defect (worked on internal task ID CS20200001019286 / INC0205883). We currently have no workaround for this or dates as to when this will be fixed, but we are working with high priority to have this addressed as soon as possible.


As we are already aware about this system defect and working on it, you don't need to create a customer incident to Product Support. Click on the star to bookmark this article in order to receive updates about this issue. Should you need more information about how this works, please check this other article.

UPDATE: Software Engineering has confirmed that the fix will be deployed through a patch. Please refer to the deployment dates.

  • Preview March 30th
  • Production April 2nd

For Product Support only, please refer to the Internal Memo;


deconversion , conversion , login , candidate , profile , internal , external , email , e-mail , password , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem


SAP SuccessFactors Recruiting all versions