SAP Knowledge Base Article - Public

3020365 - Employee Delta Export Add-In for Microsoft Excel : Error "Login failed. See the "Errors" sheet for more details." - Sorry, the page you are looking for is currently unavailable.

Symptom

Using the Employee Delta Export File you get below error when you GET data from Successfactors

  • Error Prompt "Login failed. See the "Errors" sheet for more details."

  • In 'Errors' or 'Responses' sheet you get below response XML
<!DOCTYPE html>
<html>
<head>
<title>Error</title>
<style>
    body {
        width: 35em;
        margin: 0 auto;
        font-family: Tahoma, Verdana, Arial, sans-serif;
    }
</style>
</head>
<body>
<h1>An error occurred.</h1>
<p>Sorry, the page you are looking for is currently unavailable.<br/>
Please try again later.</p>
</body>
</html>

Environment

  • SAP Successfactors HXM Suite
    • Employee Delta Export

Cause

- Incorrect Endpoint URL or API Endpoint URL maintained in the 'Systems' sheet of the Employee Delta Export Excel Workbook


Resolution

Go to 'Systems' Sheet on the workbook and ensure that the URL is pointing to the correct API endpoint URL depending where you are connecting to your Production, Preview/Test or demo instance.

See KBA 2215682 - Successfactors API URLs for different Data Centers

DO NOT use the Bizx or frontend login URL of your Successfactors Instance (e.g. https://salesdemo4.successfactors.com)


This information is also in the Employee Delta Excel Guide, Section API Endpoint URLs for Employee Delta Export(Link)

See Also

Using the Employee Delta Export Add-In for Microsoft Excel


2215682 - Successfactors API URLs for different Data Centers

Keywords

Login failed. See the "Errors" sheet for more details,<h1>An error occurred.</h1><p>Sorry, the page you are looking for is currently unavailable.<br/>Please try again later.</p>,  , KBA , LOD-SF-INT-CE , Compound Employee API , LOD-SF-INT-API , API & Adhoc API Framework , LOD-SF-INT , Integrations , Problem

Product

SAP SuccessFactors HXM Suite all versions