A void notification is sent by DocuSign when Online Offer with eSignature has been cancelled.
Is it possible to configure the voided reason?
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- SAP SuccessFactors Recruiting Management
- Online Offer with eSignature
The voided reason is a fixed text which is not configurable. It is irrelevant to the cancelled reason entered by the recruiting user or the declined reason entered by the candidate.
|Recruiting user cancels the eSignature offer letter by clicking on the 'Cancel Offer' button.||
This eSignature offer has been cancelled.
|Candidate declines the eSignature offer letter on My Offers page.||
The corresponding online offer has been declined by the candidate.
|Recruiting user creates a new eSignature offer letter when the existing one hasn't been accepted/declined yet. The existing one gets cancelled automatically.||
This eSignature offer has been cancelled due to a new Online Offer created.
There is a known defect that the voided reason shows "The corresponding online offer has been declined by the candidate" incorrectly when a recruiter cancels the eSignature offer letter.
The defect will be fixed in 1H 2021 release (b2105).
RCM-90917, INC0252080, docusign, offer letter, eSignature, voided reason, notification, eSignature has been voided for the following reason , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem