SAP Knowledge Base Article - Preview

3019183 - S/4HANA Service On Premise : Service Contract Determination

Symptom

  • Symptom 1 :Service contract determination is not triggered for new item categories. For example, you define a new item category as copy of some standard one. However, the service contract determination is not triggered for the new item category  

kba1.png

  • Symptom 2 : System determines much more contracts that you expected. For example , you defined a service contract item for equipment EQUIP1. When you create a service order for this equipment, system displays all service contract items with an empty object list as well. I mean, the list of service contract items contains

Contract item XXXXX xxx : assigned to equipment EQUIP1 

  AND

Contract items with empty object list

  • Symptom 3 : Old CRM BADI CRM_SERVICE_CONTRACT is not executed


Read more...

Environment

S/4HANA Service On Premise

Product

SAP S/4HANA all versions

Keywords

KBA , CRM-S4-SRV-SVO , S4CRM: Service Order , CRM-S4-SRV-CTR , S4CRM: Service Contract , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.