How to simulate chat in Live Activity?
SAP Cloud for Customer
- Log in to SAP Cloud for Customer.
- Open Live Activity centre.
- Open separate tab in browser and paste the simulation link:
KBA 2621049 - How to set up CTI to Have Names Displayed for Individual Customers, Accounts and Contacts as well as Employees When Receiving Phone Calls.
CTI, Live Activity, Chat, Simulate, Communication Channel, Integration , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-LA , Live Activity , How To