SAP Knowledge Base Article - Public

3019129 - [ONB2.0]User can't see Onboardee name in dashboard - Onboarding 2.0

Symptom

Recruiters / Hiring managers cannot see the Onboardee name in Onboarding Dashboard.

Environment

SAP Successfactors Onboarding 2.0

Reproducing the Issue

  1. Login as a system user (such as an user from your HR team);
  2. Go to Onboarding Dashboard;
  3. You can't see the Onboardee names.

Cause

Issue could be due to unintended HRIS sync mapping for First name and Last Name fields. 

Admin Center --> Manage Business configuration--> PersonalInfo entity--> First Name and Last Name fields are not mapped corrected under field details "HRIS Sync Mapping:Standard field" section.


Resolution

First Name should be mapped to "firstname"

Last Name should be mapped to "lastname"


Test with a new candidate post the changes

See Also

https://launchpad.support.sap.com/#/notes/2945552

Keywords

hiring, manager, configuration, dashboard, onboarding, 2.0, onboardee name , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding 2011