SAP Knowledge Base Article - Public

3019129 - [ONB2.0]User can't see Onboardee name in dashboard - Onboarding 2.0


Recruiters / Hiring managers cannot see the Onboardee name in Onboarding Dashboard.


SAP Successfactors Onboarding 2.0

Reproducing the Issue

  1. Login as a system user (such as an user from your HR team);
  2. Go to Onboarding Dashboard;
  3. You can't see the Onboardee names.


Issue could be due to unintended HRIS sync mapping for First name and Last Name fields. 

Admin Center --> Manage Business configuration--> PersonalInfo entity--> First Name and Last Name fields are not mapped corrected under field details "HRIS Sync Mapping:Standard field" section.


First Name should be mapped to "firstname"

Last Name should be mapped to "lastname"

Test with a new candidate post the changes

See Also


hiring, manager, configuration, dashboard, onboarding, 2.0, onboardee name , KBA , LOD-SF-OBX-DBD , Dashboard , Problem


SAP SuccessFactors Onboarding 2011