SAP Knowledge Base Article - Public

3018842 - Error: "Unable to connect to datasource. Check the connection details and user credentials, and then try again." occurs when creating S/4HANA import data connection through Web Dispatcher on SAC

Symptom

  • Error: "Unable to connect to datasource. Check the connection details and user credentials, and then try again." occurs when creating S/4HANA import data connection through Web Dispatcher on SAC
  • No problem when accessing S/4HANA without through Web Dispatcher

Environment

  • SAP Analytics Cloud (Enterprise) 2021.21.14

Reproducing the Issue

  1. Configure Web Dispatcher on Cloud Connector.

  2. Configure SCC certificate Trust.
  3. Configure SCC trust through ICM parameter.
  4. Transfer SCC client certificate through ICM parameter.
  5. Configure Web Dispatcher trust through ICM parameter.
  6. Configgure Web Dispatcher client certificate trust.
  7. Logon SAC and create S/4HANA import data connection.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also


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Keywords

S/4HANA, Web Dispatcher, credentials, datasource, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

Product

SAP Analytics Cloud 1.0