When trying to adapt the columns for the Service Request Form Template, in Administrator, you receive the error message Retrieval of current decision table configuration failed.
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Administrator work center.
- Navigate to Form Template Selection option.
- Select the Service Request.
- Click More
- Click Adapt Columns.
- See the error Retrieval of current decision table configuration failed is shown.
The adapt column button for this screen is not enabled, as there are only three columns available in the template selection list.
Currently this button will stay disabled, however, if there are more columns in the future for this template, this button will be enabled by default.
Service Request, Table, Columns, Error Message, Retrieval of Current Decision Table Configuration Failed, Service, C4C, Template, Form Template, Administrator, Adapt, , KBA , LOD-CRM-SRP , Service Request Processing , How To