Symptom
When trying to adapt the columns for the Service Request Form Template, in Administrator, you receive the error message Retrieval of current decision table configuration failed.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Administrator work center.
- Navigate to Form Template Selection option.
- Select the Service Request.
- Click More
- Click Adapt Columns.
- See the error Retrieval of current decision table configuration failed is shown.
Cause
The adapt column button for this screen is not enabled, as there are only three columns available in the template selection list.
Resolution
Currently this button will stay disabled, however, if there are more columns in the future for this template, this button will be enabled by default.
Keywords
Service Request, Table, Columns, Error Message, Retrieval of Current Decision Table Configuration Failed, Service, C4C, Template, Form Template, Administrator, Adapt, , KBA , LOD-CRM-SRP , Service Request Processing , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions