SAP Knowledge Base Article - Public

3018684 - Retrieval of Current Decision Table Configuration Failed Error Message

Symptom

When trying to adapt the columns for the Service Request Form Template, in Administrator, you receive the error message Retrieval of current decision table configuration failed.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Administrator work center.
  2. Navigate to Form Template Selection option.
  3. Select the Service Request.
  4. Click More
  5. Click Adapt Columns.
  6. See the error Retrieval of current decision table configuration failed is shown.

Cause

The adapt column button for this screen is not enabled, as there are only three columns available in the template selection list.

Resolution

Currently this button will stay disabled, however, if there are more columns in the future for this template, this button will be enabled by default.

Keywords

Service Request, Table, Columns, Error Message, Retrieval of Current Decision Table Configuration Failed, Service, C4C, Template, Form Template, Administrator, Adapt, , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions