SAP Knowledge Base Article - Public

3018655 - Activity Notes Replicated from External System are not being updated in C4C

Symptom

You Replicate Activities to C4C (Cloud for Customer) and the notes are not appearing in C4C although it's been filled on the incoming payload.

Environment

 SAP Cloud for Customer

Reproducing the Issue

  1. Go to Web Service Message Monitoring under Administrator Work center.
  2. Search for the Service Interface.
  3. Open the payload.
  4. You can see the TextCollection node with TypeCode and ContentText fields as below:

<TextCollection textListCompleteTransmissionIndicator="true">
<Text>
<TypeCode>10002</TypeCode>
<ContentText languageCode="EN">SAP KBA</ContentText>
</Text>
</TextCollection>

Cause

The issue can be caused by the following reasons:

  • Code List Mapping not correctly maintained.
  • Language for Content Text not correctly maintained under Communication Language for Data Replication Activity.

Resolution

  • In order to maintain the Code List Mapping for Type Code, follow the below steps:
  1. Go to the Business Configuration Work Center.
  2. Open the Code List Mapping for Integration with External Applications and Solutions Activity.
  3. Maintain Code List Mapping for TextCollectionTextTypeCode for local context 10296.
  4. Add the supported valid Type Code 10002.
  • In order to maintain the Language for the Content Text, follow the below steps:
  1. Go to the Business Configuration Work Center.
  2. Open the Communication Language for Data Replication Activity.
  3. Add the language sent on the ContentText languageCode.

See Also

2650707 - Notes in Activities not Replicating to C4C

Text Collection Integration in Cloud for Customer

Keywords

Activity, Notes, TextCollection, Language. , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer add-ins all versions