SAP Knowledge Base Article - Public

3018516 - Employee Export permission issue - Onboarding 2.0

Symptom

You have noticed problems in Onboarding Dashboard / Tiles where the Onboardees / Hiring Managers names are not visible.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

 

Environment

SAP Successfactors Onboarding 2.0

Reproducing the Issue

  1. Login as the Hiring Manager / Recruiter;
  2. Try to Open Onboarding Dashboard or Onboarding Tiles;
  3. The names of Onboardees and Hiring Managers are blank as below screenshot

Cause

There are two know causes for this problem. Permissions are missing or Employee export permission was giving in one of your permission roles.

It’s an RBP configuration issue. And it’s caused by Employee Export permission and non-Employee Export permission. Remove the login user’s Employee Export permission in all of his/her permission roles, then Employee Data and User Search permission will take effect.

 Please find below example: If UserA has 4 permission roles: Role1, Role2, Role3 and Role4. The target groups are TG1, TG2, TG3 and TG4.

  

Scenario 1, do user query, only users in TG1 and TG2 will be returned.

 

Has Employee Export?

Has Employee Data & User Search

Target Group

Role1

Yes

Yes

TG1

Role2

Yes

Yes

TG2

Role3

No

Yes

TG3

Role4

No

Yes

TG4

Scenario 2, do user query, only users in TG2 will be returned.

 

Has Employee Export?

Has Employee Data & User Search

Target Group

Role1

No

Yes

TG1

Role2

Yes

Yes

TG2

Role3

No

Yes

TG3

Role4

No

Yes

TG4

Scenario 3, do user query, users in TG1, TG2, TG3 and TG4 will be returned.

 

Has Employee Export?

Has Employee Data & User Search

Target Group

Role1

No

Yes

TG1

Role2

No

Yes

TG2

Role3

No

Yes

TG3

Role4

No

Yes

TG4

 

 

The behavior is by design.

Resolution

Review all your user permissions as described in 2945552 - User can't see Hiring Manager name in dashboard - Onboarding 2.0

In case that Employee Export permissions are required for other modules, please make sure that your Onboarding permissions are granted in the same permission role as Employee Export.

See Also

2945552 - User can't see Hiring Manager name in dashboard - Onboarding 2.0

Keywords

employee, export, user, search, dashboard, tiles, blank, name, issues, onboarding, 2.0 , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding all versions