3018207 - Error in getting document from DMS: Failed to download attachment: 0 from Object Store - Onboarding

Sign in Document shows the following error:

"Error in getting document from DMS: Failed to download attachment: 0 from Object Store"

SAP SuccessFactors Onboarding

1. Log in as Onboardee

2. Click on Complete e-Signing of documents

3. Click e-Sign Documents

4. The error will show

This is a known issue that is being fixed internally in OBX-16230.

Root cause of the issue is that filenames of the documents with special characters such as "." is throwing an error in file type

Backend Error: inserted value too large for column: Failed in "FILE_TYPE" column with the value 'Filetype with special characters.pdf'

While engineering is working for the permanent fix for this issue, workaround is that remove the special characters in the document and retry again.

Avoid using dot in the name of the document and the template. Rest will work like charm.

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ONB 2.0, DMS,  Failed to download attachment: 0 from Object Store,  , KBA , LOD-SF-OBX-DG , Generation of Documents using PFS , Known Error