SAP Knowledge Base Article - Public

3018207 - Error in getting document from DMS: Failed to download attachment: 0 from Object Store - Onboarding

Symptom

Sign in Document shows the following error:

"Error in getting document from DMS: Failed to download attachment: 0 from Object Store"

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

1. Log in as Onboardee

2. Click on Complete e-Signing of documents

3. Click e-Sign Documents

4. The error will show

Cause

This is a known issue that is being fixed internally in OBX-16230.

Root cause of the issue is that filenames of the documents with special characters such as "." is throwing an error in file type

Backend Error: inserted value too large for column: Failed in "FILE_TYPE" column with the value 'Filetype with special characters.pdf'

  

Resolution

While engineering is working for the permanent fix for this issue, workaround is that remove the special characters in the document and retry again.

Avoid using dot in the name of the document and the template. Rest will work like charm.

See Also

2090228 - How to Submit Ideas for SAP SuccessFactors Products

Keywords

ONB 2.0, DMS,  Failed to download attachment: 0 from Object Store,  , KBA , LOD-SF-OBX-DG , Generation of Documents using PFS , Known Error

Product

SAP SuccessFactors Onboarding 2011