Users might get pop up prompt to download ping before launching the course (in structure page) in the middle and also when closing the course.
This is happening while accessing the course from iPad-safari browser.
- SAP SuccessFactors Learning
- SAP SuccessFactors HXM Suite
Reproducing the Issue
- Login to BizX SuccessFactors Foundation using Safari browser in iPad
- Navigate to Learning Learning User page
- User will get a pop up prompt to download ping
- navigate to Learning Administration > System Administration > Configuration
- open the Bizx property file and search for "successFactorsServerPingPath="
- replace the value after the "=" to sf/ping2 (successFactorsServerPingPath=sf/ping2)
- click Apply changes
LMS, instance, preview, 2011, release, learning, menu, ping, error, pop up message, ipad safari browser, course error, ping download , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , LOD-SF-LMS , Learning Management System , Known Error