SAP Knowledge Base Article - Public

3017502 - Exported File displaing "????" for other languages' values

Symptom

When exporting UDF, Background Information, or other files from the system, some values that are in languages like Chinese, Japanese, Thai, etc., are being displayed as "????".

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Go to Employee Export;
  2. Click on "Export User File" button;
  3. Open the extracted file;
  4. See that there are some values displaying as "????".

Cause

This is caused by the character encoding used when extracting the file.

Resolution

In order to fix that, please set the Character Encoding to "Unicode (UTF-8)" before exporting the file.

That will make the values to be displayed properly.

Keywords

Character Encoding, Question Mark, Values, Employee Export, UDF, Background Information, Background Data, ?, UTF-8, Unicode, Chinese, Japanese, Thai, Language. , KBA , LOD-SF-EP-ADM , Roles & Permission / Directory search , LOD-SF-EP , Employee Profile , How To

Product

SAP SuccessFactors HXM Suite all versions