SAP Knowledge Base Article - Public

3017461 - Application Error Received in PDC if Payment Information Exists

Symptom

  • Onboardee enters payment information in Personal Data Collection Steps and receives application error

Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Log in as Onboardee
  2. Complete PDC
  3. Payment Information is populated
  4. Application error is presented on submit
  5. Application error is not presented if payment information is removed

Cause

  • When system does not have Person Type as Onboardee

Resolution

  1. First Need to ensure Onboardee Person Type is missing
  2. Navigate to Manage Data
  3. Search PersonType in first search box
  4. In second search box check if any values exist
  5. In this case Onboardee was missing
  6. Next we need to create the Onboardee PersonType
  7. On same Manage Data page
  8. In Create New search for PersonType
  9. External Code should be Onboardee
  10. personTypeName  should be Onboardee
  11. personType  should be Onboardee
  12. Click Save
  13. Then create new candidate and error should not be presented

Keywords

Onboardee PersonType, payment information, application error, PDC, personal data collection, UK_GENERIC_OBJECT_T_EXT_CODE, unique constraint violation , KBA , LOD-SF-OBX-PDC , Propogation Data Changes RCM to ONB , Problem

Product

SAP SuccessFactors Onboarding 2005 ; SAP SuccessFactors Onboarding 2011