SAP Knowledge Base Article - Public

3017174 - Video thumbnail does not show in SAP Jam

Symptom

  • Video thumbnail is not showing for videos posted in Jam.  
  • They are just black boxes with the play icon.

Environment

SAP JAM Collaboration

Cause

  1. When the user who uploaded the video become an alumni user.
  2. If the page was created via import the group, dirty data could exist.

Resolution

Code correction has been created and the patch to fix this issue will be deployed on March 26th.

Workaround:

  1. Edit group overview page.
  2. Remove the no thumbnail video.
  3. Add a new video widget with the same video.
  4. Save.

See Also

2361149 - Is it possible to select a video frame as the visible thumbnail in SAP Jam?

Keywords

no thumbnail video, thumbnail, video thumbnail not visible , KBA , LOD-SF-JAM , SAP Jam , Known Error

Product

SAP Jam Collaboration all versions