SAP Knowledge Base Article - Public

3017027 - Recommendation widget not appearing in SAP Jam

Symptom

The 'Recommendation' widget does not appear in home page after publishing

Environment

SAP Jam Collaboration

Reproducing the Issue

  1. Go to SAP Jam
  2. On the homepage, click wand icon as 'Enter Page Settings'
  3. Click 'Edit'
  4. Select 'Add Widget'
  5. Under Productivity, select 'Recommendation'
  6. Select a Type (ex. Groups To Join)
  7. Click 'Publish'

Cause

The Recommendation list could be empty.

Resolution

  • The list will be auto-generated by SAP Jam based on recommendation qualifiers. Ex. most viewed, highest rated, etc.
  • The list of recommended contents will be different depending on which group/s are viewing, or browsed at the company level
    • Recommended Content: Most viewed/liked contents in the current logged-in user's groups and people who viewed this content also viewed
    • People To Follow: People who are team members, have common friends, joined the common group
    • Groups To Join: Groups followed by friends and the group that has the most similar job title member. Private groups and inactive groups will not be recommended

See Also

2716212 - All about SAP Jam Widgets

SAP Jam Collaboration Administrator Guide: Recommendation widget

Keywords

Recommendation, widget, SAP Jam, Recommended Content, People To Follow, Groups To Join , KBA , LOD-SF-JAM-WID , Widgets , Problem

Product

SAP Jam Collaboration 1905